Messages
Read updates, reply, and acknowledge announcements.
Use Messages for work questions, site updates, and follow-up. Check your inbox at the start of the shift and when you receive an alert.
Open a conversation to read the latest messages. Reply in the same thread when the reply option is available. Some broadcasts are announcements and do not allow replies. If an announcement asks for acknowledgment, use the acknowledgment control; opening the message and acknowledging it are different actions.
Authorized Owners, Admins, PMs, and Superintendents can start messages from the mobile Messages area. Available recipients and sites follow the sender's access.
If an alert is missing
Open Messages directly and check the conversation. Phone notifications can be delayed or hidden by Focus settings, battery restrictions, or poor service. See notifications.
Keep passwords, one-time codes, and private medical details out of messages. Use the relevant record when an update belongs to a certification, timecard, or incident.