Plans and billing

An Owner handles organization billing and subscription decisions. Admins retain assigned operational access but cannot change billing or subscription-sensitive settings.

Approved commercial direction

The October 13 working model has Standard Base/Pro/Max at USD $129/$179/$229 per organization per month and Complete Base/Pro/Max at $249/$299/$349. Every plan includes 25 people; extra people cost $8/$9/$10 for Standard Base/Pro/Max or $17/$18/$19 for Complete Base/Pro/Max; all roles have the same rate within a tier. This documentation does not activate these prices in billing. Confirm the organization's actual subscription, capacity and available workflows with Site Secure before changing a plan.

Standard covers eligible safety workflows, including hazard/JHA forms. Complete adds workforce operations and the entire incident, injury and investigation module. Standard does not include incident or injury case management. Product eligibility still requires role, site-scope and rollout checks.

These planning prices are not activated billing or a live quote. Pro 200 and Max 500 pooled AI credits and optional 100-credit packs at $30 remain recommendations pending cost/usage validation; Base has basic local/browser OCR without a paid AI allowance. Software site capacity and the counted-person definition remain unresolved. Site-based software pricing is exploratory and unavailable.

Capacity and legacy settings

Free, Essential, Pro, Max and Enterprise remain legacy implementation labels. Their existing behavior does not implement the new Base/Pro/Max commercial ladder. Scheduling, advanced reporting, translation and OCR Plus require explicit mapping and launch verification. Existing organization limits and invitation reservations still apply; 25 commercially included people does not change a database capacity setting. Automatic billing for the six-plan model is not implemented. Ask an Owner to confirm actual limits rather than treating a historical tier table as an order.

Launch and support services

Approved one-time prices are Quickstart $750 for one site, Guided Launch $2,000 for up to three sites and Rollout $5,000 for up to eight sites. Additional launch sites are scoped a la carte. Standalone training starts at $600 for 90 minutes; separately approved additional work is $250 per staff-hour. Detailed package limits and the additional-site price are recommendations requiring agreement before an order. Package sessions are included in the package price.

Basic bug, security and access support is included. Priority support is $500/month and expanded advisory $1,250/month; a published response target must be staffed before sale.

Before changing a plan

Confirm the needed workflow, product, actual capacity and rollout availability. A price or service package does not grant permissions. SSO, public API access, native payroll integrations, live cameras and the compliance portal are unshipped; a legacy Enterprise label does not make them available. See integrations and feature controls.