Offline and weak signal
Save field submissions and check that they finish when service returns.
Time entries and active-shift location updates can wait on the phone and retry when service returns. Pending field work also saves new JHAs, document uploads, Stormwater and Trenching Inspections, Equipment Inspections, document and Toolbox Talk signatures, and site gallery photos. Injury reports with their evidence can stay saved in the mobile app or browser while waiting to send.
Before losing service
Open Site Secure while connected and check your site and active shift. Open the form or signing document you need. Pages you have never opened and editing an existing JHA still require a connection. In a browser, keep the form open before losing connectivity.
While a record is pending
Submit the completed form to save its field work. A selected attachment or unfinished form alone is not a saved submission. “Saved on this device” means the work is waiting for the server to confirm receipt.
Open New document → Pending field work to see what is waiting to send or needs review. Use Retry after resolving a connection or sign-in issue. Unsubmitted attachments can be removed when no longer needed. Keep an attachment if an open form still uses it.
Keep the app installed and preserve its data, or keep Site Secure's site data in your browser. Pending work belongs to the account and organization that saved it. Signing out or switching accounts does not send that account's work.
A saved inspection draft is not a submitted inspection. A queued signature is not a completed signature. Wait for the server record before treating a form, signature or file as received.
When service returns
Open Site Secure and allow pending work to retry. Background retries depend on the phone's battery and operating-system restrictions, so leaving the app in the background is not a delivery guarantee. Browser retries require Site Secure to be open.
If a signing document changed while offline, review its latest version and sign again. A saved signature is never applied to a different version automatically.
When work needs review, read the displayed message and check Site Records for an existing record before submitting again or removing the local copy. If it stays pending, tell an Owner or responsible Admin the site, actual event time and message shown.